A major partner of Défi sportif AlterGo, the Société de transport de Montréal (STM) has been contributing to the event’s success for 25 years by offering a shuttle service for Canadian and international athletes taking part in the competitions.
Foremost, the STM is involved in this event because this type of project is an integral part of its mandate. Being a partner also helps to better coordinate with the Défi sportif AlterGo team all the transportation requirements for the athletes. Ultimately, good planning makes it possible to offer a better service and thus improve the experience for the athletes and their escorts.
In 2009, the STM adopted a universal accessibility policy it has defined as follows:
“Universal accessibility touches upon all aspects of urban life and is open to everyone. All citizens are entitled to its benefits, at the same time and in the same manner. Universal accessibility promotes a similar use by all of the opportunities presented by infrastructure and public services. In practice, universal accessibility allows one to enter a building or public area, find one’s bearings and adequately make one’s way, as well as make full use of the services provided to the population, supported by appropriate communications and information tools.”
In addition to being able to rely on this policy, the STM has adopted various measures that help promote and facilitate progress in accessibility. Among other things, it can now count on a dedicated team that is strictly concerned with universal accessibility and ensures that the actions planned under the STM’s development plan are implemented. A customer service and universal accessibility committee was created within the current board of directors and a representative of paratransit users also serves on the board to attest to their situation. In addition, the STM can count on the recommendations of an association committee made up of representatives from recognized associations involved in universal accessibility.
“Several methods have been implemented or will soon be implemented in order to have a more accessible public transit system by 2025. That’s our goal!” declared Mathilde Le Bouëdec, Corporate Advisor—Associative circles at the STM.
The STM is currently working on more than 60 projects related to the autonomy of persons with functional limitations. At the top of the list is a project on metro accessibility which will make 14 stations 100% accessible by 2022. This project represents an investment of nearly $213 million and involves having elevators installed in 41/68 metro stations by 2025. There are also projects regarding safety in construction site areas. Employee training is also underway to offer better interactions with users with functional limitations.
“Universal accessibility is literally part of the STM’s DNA. It is embedded in all our operations at all levels and is an integral part of our most recent strategic development plan, the PSO2025. I believe it demonstrates that the STM is a true agent for universal accessibility,” says Mrs. Le Bouëdec.
In closing, the STM would like to mention that, in the coming years, it intends to continue working towards eliminating the obstacles related to the use of its network for all passengers, while continuing to offer quality paratransit services and a most pleasant customer experience.